Privacy Policy

Introduction and General Terms of this Privacy Policy

County Crafts is committed to protecting your personal information when you are using services from us. We want our services to be a safe and enjoyable environment for our users. This Privacy Policy relates to our use of any personal information you provide to us through our website. In order to provide you with the full range of services, we are sometimes required to collect information about you. This privacy policy explains the following: • What information County Crafts may collect about you; • How County Crafts will use information we collect about you; • Whether County Crafts will disclose your details to anyone else; • The use of cookies on the County Crafts website and how you can reject these cookies. As set out above, County Crafts is committed to safeguarding your personal information. Whenever you provide such information, we are legally obliged to use your information in line with all laws concerning the protection of personal information, including the Data Protection Act 1998 (these laws are referred to collectively in this Privacy Policy as "data protection laws").

Information County Crafts may collect about you

We may collect and store any or all of the following types of information:
• Any personal information about any transactions carried out between you and County Crafts but not including Credit Card details.
• Any personal information that you provide to us for the purpose of subscribing to any services from County Crafts but not including Credit Card details.

How County Crafts will use your personal data

County Crafts will use your personal information for several reasons including the following:

We may use your personal information:
• For website administration purposes, which means that County Crafts may contact you for reasons related to the service you have signed up for, (For example; to notify you that a particular service has been suspended for maintenance),
• To personalise the way that content on the County Crafts website is presented to you.
• To allow the County Crafts website to enable any services you are registered with.
• To enable us to send to you any goods which have been purchased via the County Crafts website,
• To allow County Crafts to send you any paperwork related to your use of the website for example: statements & invoices,
• To communicate with you about the website and to send you general notifications,
• To allow us to deal with any enquiries and complaints made by or about you relating to the County Crafts website,

All financial transactions on the County Crafts website are handled through our payment provider, Protx. You should only provide personal information to Protx after reviewing the Protx privacy policy available on their website. Due to the nature of our business we will share your personal information with Protx only when it is necessary for the purposes of processing payments you make through our website.

Cookies

Cookies, are parcels of text sent by a server to a Web client (usually a browser) and then sent back unchanged by the client each time it accesses that server. Every time the user visits the webpage the cookie can be used to help identify them.

We may use Session cookies and Persistant cookies on the County Crafts website. We use session cookies to keep track of you whilst you navigate the County Crafts website; Session cookies do not reside on your computer permanently and will be deleted when you close your browser. We use persistent cookies to allow our website to recognise you every time you visit the County Crafts website; Persistent cookies reside on your computer until they are either deleted or they reach a specified expiration date.

Most modern browsers allow users to decide whether to accept cookies, but rejection makes some websites unusable, including this one.

We may also use your personal information:
• To the extent that we are required to do so by the law of England & Wales;
• Except for as detailed above in this Privacy Policy, we will not provide your information to third parties.

How County Crafts secures your personal data

County Crafts take reasonable technical precautions to prevent the loss or misuse of your personal information. We will store all personal information on our secure servers. Any transactions you make with the website will be encrypted using SSL technology. However, the internet itself is relatively insecure and as such we cannot guarantee the security of any data sent over the internet. You are responsible for keeping your password secure. We will never ask you for your password via email or any other means. Any attempt of this should be treated as suspicious.

Changes to this Privacy Policy

We may update this Privacy Policy by posting new versions on the website. You should check this page every time you submit any personal data to ensure you are happy with any changes.

Can I find out what information County Crafts holds about me?

Under the Data Protection Act you have the right to request a copy of the personal information that we hold about you and to have any inaccuracies corrected. (We charge £10 for information requests and will require you to prove your identity with 2 pieces of approved photographic identification.) We will use reasonable efforts to supply, correct or delete personal information about you on our files.

You can instruct us to remove you from marketing communications at any time, free of charge.

Third party websites external to County Crafts

Our website may contain hyperlinks to websites owned and operated by third parties. These third party websites have their own privacy policies, including cookies, and we urge you to review them. They will govern the use of personal information you submit or are collected by cookies whilst visiting these websites. County Crafts accepts no responsibility or liability for the privacy practices of such third party websites and your use of such websites is at your own risk.

Contacting County Crafts about this Privacy Policy

If you have any questions or comments about this privacy policy, we can be contacted via email at: Sales@CountyCrafts.com or by post to County Crafts, 5 - 7 Windsor Street, Melton Mowbray, Leicestershire, LE13 1BU.